Every QOP Pediatric service has a written definition of done before work starts. We measure what gets completed and verified (appointment scheduled, eligibility verified, authorization submitted, claim worked, visit note drafted), not hours, seats, or activity.
SchedulingWell visitsFollow-up
expertise in
Pediatrics
Building stronger, more connected teams
Pediatric operations that actually get finished
When families can’t get through on the phone, well-visit recalls slip, and eligibility on coverage changes sits unresolved, the schedule unravels. QOP Pediatric covers the operational side so clinicians can keep seeing kids. We hire the patient access reps, billers, coders, and virtual scribes who keep pediatric practices running, and we take operational work off your plate on a per-outcome basis. Hiring and execution under one roof, scoped to what your practice actually ships.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Pediatric, we deliver measurable operational outcomes, not headcount, shifts, or generalized support. Teams use us to offload recurring work without hiring or managing extra staff. Execution is predictable and tied to clearly defined completion rules, so work is marked done only when the outcomes are verifiable.
Scheduling. Well visits. Family follow-up.
A model built around defined outcomes
QOP Pediatric's model is outcome-based operations support, with completion tied to verifiable work. Each engagement starts with a discovery call to identify priority services and define what “done” looks like. We align workflows and connect systems so work flows cleanly. For tasks that cannot be standardized, we also offer a monthly specialist option.
How we help
Patient Scheduling & Family Outreach
Handle appointments and family outreach to reduce missed visits and gaps
We handle routine appointment management and family outreach to keep pediatric schedules full. Reminder and recall follow-ups are tracked as discrete completed actions with recorded outcomes so nothing falls through the cracks. Clinical questions or policy decisions are routed back to your team, and QOP Pediatric ensures the schedule moves smoothly without guessing or manual chasing.
Insurance Verification & Authorizations
Verify coverage and submit authorizations to prevent visit delays or denials
We handle eligibility checks and prior authorization submissions to prevent day-of-visit coverage issues. Each completed action produces a documented status with references when available. QOP Pediatric manages administrative workflows, status tracking, and clean documentation, while clinical judgment and peer-to-peer authorizations remain with your clinicians.
Billing & Coding Operations
Process claims and follow up on rejections to maintain revenue flow
We handle claim preparation, submission, and follow-up to prevent revenue cycle delays. Rejections and corrections are processed with clear documentation, and all outcomes are logged for auditing purposes. QOP Pediatric executes these billing actions consistently, without touching client funds, so your team can rely on completed work rather than hours spent.
Virtual Scribing & Documentation Support
Draft structured visit notes for clinician review to reduce documentation backlog
We handle drafting structured visit notes and routing them for clinician review to reduce charting backlog. Each draft is completed in the correct queue with required sections populated and flagged questions. QOP Pediatric supports documentation consistency and throughput, while final clinical decisions, orders, and sign-offs remain with your internal team.
Telehealth Visit Support
Facilitate telehealth visits, ensuring pre-checks, connection, and post-visit workflow
We handle pre-visit checks, patient connection, and post-visit routing to keep virtual appointments on track. Completion is logged with outcomes and checklist confirmations, and any issues are documented. QOP Pediatric manages these operational steps so your clinical team can focus on care rather than technical or workflow interruptions.
IT Help Desk Support
Resolve routine IT issues and escalate complex tickets to maintain productivity
We handle routine access, login, and basic troubleshooting tickets to reduce staff interruptions. Escalations are documented and sent with diagnostic packages when needed. QOP Pediatric ensures these support actions are completed consistently, freeing internal teams from chasing resolution and maintaining productivity across pediatric operations.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Pediatric.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Common questions
How do we decide what services to start with?
A short discovery call maps where the practice is bleeding time: scheduling, family outreach, eligibility, authorizations, billing, telehealth, scribing. We only take on work we can define, standardize, and run on a schedule.
How does work enter the workflow?
Work enters differently depending on the service. Some tasks come from your EHR in real time, others run in scheduled batches, shared queues, or an agreed handoff from your team. Each service has its own intake setup so flow stays trackable.
Do you work in our systems or your systems?
Where the work happens depends on what keeps it cleanest. Sometimes we work in your EHR and PM tools, sometimes in ours, sometimes through a connected integration. The point is an auditable trail and clean handoffs across teams.
How do you define what counts as “complete”?
Each service breaks down into discrete outcomes with written completion rules. If you need evidence (a confirmation, a status change, a record update, a log note), that gets defined before the work starts, not after.
How does pricing work?
Pricing is per outcome. Each outcome type carries a unit price tied to its completion rule. Most clients buy a recurring pool of service credits (or a small minimum commitment) and draw down only on completed work. If volume exceeds the included amount, overage bills at the same unit rate. Out-of-scope or blocked items do not count as completed.
What does onboarding look like?
We agree on scope and outcomes, lock in intake, configure tools and integrations, then run a short validation ramp before going live. Once validated, the same definitions and pricing carry into steady state.
“We brought QOP Pediatric in to take two things off our plate: owning recall and authorization follow-up end-to-end, and running eligibility verification so no tasks stalled after the first step. Within a few weeks we had clear work-item definitions, organized intake, and a completion cadence the front office could actually plan around.
The biggest shift is that we stopped paying for “support hours” and started paying for finished work. We can see exactly what is completed, what is in progress, and what is blocked. QOP Pediatric integrated with our EHR and PM systems, and we only pay for outcomes we can verify.”
Elliot Vanguard
Chief Operating Officer
What clients say