QOP Pediatric runs clearly scoped operational services where “done” is defined upfront. Delivery is measured on completed outcomes, not hours, seats, or general activity.
PeopleProcessPerformance
expertise in
Pediatrics
Building stronger, more connected teams
Two pillars of scalable growth
Hiring bottlenecks leave your team stretched and operational work at risk. QOP Pediatric addresses both issues. We own clearly defined workflows and deliver measurable progress, not generalized support. One point of accountability helps pediatric operations scale tasks across multiple priorities without overloading internal staff.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Pediatric, we deliver measurable operational outcomes, not headcount, shifts, or generalized support. Teams use us to offload recurring work without hiring or managing extra staff. Execution is predictable and tied to clearly defined completion rules, so work is marked done only when the outcomes are verifiable.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
QOP Pediatric's model is outcome-based operations support, with completion tied to verifiable work. Each engagement starts with a discovery call to identify priority services and define what “done” looks like. We align workflows and connect systems so work flows cleanly. For tasks that cannot be standardized, we also offer a monthly specialist option.
Our most requested services
Patient Scheduling & Family Outreach
Handle appointments and family outreach to reduce missed visits and gaps
We handle routine appointment management and family outreach to keep pediatric schedules full. Reminder and recall follow-ups are tracked as discrete completed actions with recorded outcomes so nothing falls through the cracks. Clinical questions or policy decisions are routed back to your team, and QOP Pediatric ensures the schedule moves smoothly without guessing or manual chasing.
Insurance Verification & Authorizations
Verify coverage and submit authorizations to prevent visit delays or denials
We handle eligibility checks and prior authorization submissions to prevent day-of-visit coverage issues. Each completed action produces a documented status with references when available. QOP Pediatric manages administrative workflows, status tracking, and clean documentation, while clinical judgment and peer-to-peer authorizations remain with your clinicians.
Billing & Coding Operations
Process claims and follow up on rejections to maintain revenue flow
We handle claim preparation, submission, and follow-up to prevent revenue cycle delays. Rejections and corrections are processed with clear documentation, and all outcomes are logged for auditing purposes. QOP Pediatric executes these billing actions consistently, without touching client funds, so your team can rely on completed work rather than hours spent.
Virtual Scribing & Documentation Support
Draft structured visit notes for clinician review to reduce documentation backlog
We handle drafting structured visit notes and routing them for clinician review to reduce charting backlog. Each draft is completed in the correct queue with required sections populated and flagged questions. QOP Pediatric supports documentation consistency and throughput, while final clinical decisions, orders, and sign-offs remain with your internal team.
Telehealth Visit Support
Facilitate telehealth visits, ensuring pre-checks, connection, and post-visit workflow
We handle pre-visit checks, patient connection, and post-visit routing to keep virtual appointments on track. Completion is logged with outcomes and checklist confirmations, and any issues are documented. QOP Pediatric manages these operational steps so your clinical team can focus on care rather than technical or workflow interruptions.
IT Help Desk Support
Resolve routine IT issues and escalate complex tickets to maintain productivity
We handle routine access, login, and basic troubleshooting tickets to reduce staff interruptions. Escalations are documented and sent with diagnostic packages when needed. QOP Pediatric ensures these support actions are completed consistently, freeing internal teams from chasing resolution and maintaining productivity across pediatric operations.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Pediatric.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call and then prioritize the services creating the most operational load or highest business risk for your team, as long as they can be defined with clear completion rules. QOP Pediatric only takes on services that can be scoped tightly enough to execute consistently.
How does work enter the workflow?
It depends on the service. Work can enter through integrations, system triggers, scheduled batches, shared queues, or an agreed handoff process with your team. QOP Pediatric defines the intake method per service so there is a consistent flow.
Do you work in our systems or your systems?
Either, depending on what makes delivery clean and trackable. Sometimes we operate directly in your tools, sometimes we use ours, and sometimes we connect both so the workflow stays aligned.
How do you define what counts as “complete”?
Each service is broken into outcome types with written completion rules. If evidence is required, like a confirmation, status change, record update, or log note, that requirement is defined upfront.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most clients use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. If volume exceeds the included amount, overage is billed using the same unit pricing. Items that are out of scope or blocked are not treated as completed outcomes.
What does onboarding look like?
QOP Pediatric aligns on scope and outcomes, confirms the intake method, sets up the tooling or integrations required, then runs a short ramp to validate that completion rules match real day-to-day work. After that, delivery runs in steady state using the same definitions and pricing.
“We brought QOP Pediatric in to take two things off our plate: managing a defined operational workflow from start to finish, and handling follow-ups so no tasks stall after the first step. Within the first few weeks, work items had clear definitions, intake was organized, and completions ran at a steady, reliable pace that our team could count on.
The difference is that it’s not vague coverage or generalized support. We can see exactly what’s completed, in progress, or blocked. QOP Pediatric is integrated with our existing systems and workflows, and we only pay for outcomes we can verify. Our operational backlog stopped growing, turnaround became predictable, and we saved significant internal time that had been spent chasing updates.”
Elliot Vanguard
Chief Operating Officer
Real stories of growth